Advanced training for emergency call centers and service dispatch centers

Professional emergency dispatch operations and emergency management for control centers

In critical situations, professional emergency call handling is decisive. Which emergency number should be contacted for which type of incident? When does a report require immediate emergency service dispatch, and how is information properly forwarded to the responsible authorities?Our training programs provide security personnel with the necessary competency and confidence to handle emergency situations professionally. Using realistic scenarios from security operations, participants learn structured emergency call handling procedures and apply their knowledge to true-to-life case examples.

 

Training excellence delivered by experienced emergency services professionals

Our seminars are conducted exclusively by experienced professionals from public fire department and emergency medical dispatch centers. These trainers bring comprehensive professional training in both fire service and emergency medical response operations, combined with specialized knowledge of private security operations. This ensures practice-oriented training that optimally connects both worlds – public emergency response and private security – integrating their complementary expertise and operational knowledge.

Essential competencies for emergency and service dispatch operations

For events in monitored facilities, rapid and accurate situational assessment is elementary. Can the situation be managed with available resources on-site, or are specialized emergency personnel required? This critical evaluation must be completed within seconds – therefore, it is important to have already considered typical security scenarios in advance.

The seminar is ideally suited as an additional qualification for staff in security control centers and can strategically expand existing competencies.

 

 

Implementation
The training is designed as an in-house training program at your company. A suitable training room is required for implementation. Alternatively, the seminar can take place in Sulzbach am Taunus, adjacent to Frankfurt am Main, or at other suitable locations by arrangement. All participants will receive a qualified certificate of participation.